Delivery and pickup
You can have your order delivered anywhere in Australia, or collect it from us in Hallam.
Delivery
Section titled “Delivery”Processing: allow 1 to 3 business days for your order to be processed. During sale periods this can stretch to 2 to 7 days.
Delivery: once dispatched, standard courier delivery is an estimated 1 to 5 business days, depending on where you are.
So from order to doorstep, budget roughly 2 to 8 business days in normal periods, and longer during sales.
We work with all major courier providers.
Tracking
Section titled “Tracking”You’ll get a tracking number by email as soon as your order is processed and ships.
If it hasn’t arrived well beyond the window above, contact us with your order number rather than waiting. We’d rather chase the courier early.
If it arrives damaged
Section titled “If it arrives damaged”Don’t set it up. See Arrived damaged or faulty. There are a couple of things worth doing immediately that make the claim painless, starting with photographs.
Pickup
Section titled “Pickup”Choose “Pick Up” at checkout and collect from our warehouse.
4/26-28 Abbott Rd, Hallam VIC 9am to 5pm weekdays (AEST)
Wait for the email telling you your order is ready before coming in. Turning up before that may mean waiting around while it’s picked and tested.
Bring your order number.
Payment
Section titled “Payment”We accept credit and debit cards and PayPal. Bank transfer is available for bulk orders.
Bulk and business orders
Section titled “Bulk and business orders”We supply small and medium businesses with bulk equipment, and we export refurbished stock to businesses and resellers in New Zealand, the Middle East and the United States.
If you need a fleet rather than a machine, talk to us. Pricing, payment terms and lead times all work differently at that scale.