Contacting us
How to reach us
Section titled “How to reach us”| Channel | Details |
|---|---|
| sales@untech.com.au | |
| Phone | (03) 7043 9910 |
| Chat | On untech.com.au |
| In person | 4/26-28 Abbott Rd, Hallam VIC |
Hours: 9am to 5pm weekdays (AEST).
Email is best if you can attach photos. An error message or a mark on a case is worth a great deal more than a description of it.
What to have ready
Section titled “What to have ready”Your order number. It’s on your confirmation email. It’s the fastest way for us to find you.
The model of the device, if you have it: Settings → System → About, or the label on the base.
What’s actually happening. “It won’t turn on” and “it turns on but the screen stays black” are completely different problems with completely different fixes.
Any error message, exactly. A photo of the screen is ideal; paraphrased error messages are often unrecognisable.
What you’ve already tried, including which troubleshooting article you worked through. It lets us skip past it rather than asking you to do it again.
Before you contact us about a fault
Section titled “Before you contact us about a fault”Have a quick look at the relevant article first:
Not to fob you off. Genuinely, most of what gets reported is resolved in the first two steps of those articles, and you’ll have a working computer in five minutes rather than waiting on a repair.
Note too that software problems aren’t covered by the warranty, so it’s worth establishing which kind of problem you have before sending anything anywhere.
Time-sensitive things
Section titled “Time-sensitive things”Two deadlines worth knowing, because they’re easy to miss:
- Faulty on arrival: report it within 14 days of receiving it. See Arrived damaged or faulty.
- Change of mind: request the return within 14 days. See Returns and refunds.
Buying advice
Section titled “Buying advice”Happy to give it, with no obligation. Tell us what you’ll use the computer for and your budget, and we’ll tell you what to buy, including when the cheaper machine is the right one.
Business and bulk
Section titled “Business and bulk”We supply small and medium businesses with bulk equipment, and we export to businesses and resellers in New Zealand, the Middle East and the United States.
If you need a fleet rather than a machine (or certified data destruction across a batch of old ones), get in touch and we’ll work it through properly.